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You’ve been watching the weather for a week and, slowly but surely, a large storm is headed toward your city. You take advantage of the advanced warning and double-check your disaster recovery procedure and business continuity plan. You make sure everyone knows their...

Keith Hawes, Senior Vice President of Operations Hurricane Harvey pummeled Houston and left much of the city submerged, but BOK Financial Asset Management was ready. "We hoped for the best and planned for the worst," said Keith Hawes, BOK's Senior Vice President and...

“I would never hire a millennial.” While the sentiment may be popular in some TPA leadership circles, these are dangerous words. The TPA industry needs to hire the next generation of workers to keep businesses thriving. Currently the largest demographic group in the...

Mickie Murphy, ERPA, QPA, QKA Mickie Murphy keeps her eye out for Pros. “I’ve interviewed a dozen people in the last two years,” explained Murphy. “Experience with PensionPro certainly gets people in the door when I might not have otherwise interviewed them.” Murphy...

There is nothing new about companies buying other companies. Acquisition has been going on since businesses first existed, and are recently quite popular within the TPA industry. As with any purchase, most of the buzz usually surrounds the price of the firm or the...

Matt Schoneman, President The Retirement Advantage (TRA) is a PensionPro power user managing more than 6,000 plan sponsors, 350,000 plan participants, and more than $6 billion in retirement assets under its administration. Like many TPAs, TRA has grown organically and...

Over the years, we have brought many TPA firms through an implementation process to adapt to our products. Though we would like to think that becoming a “PensionPro” is nothing but excitement, the truth is that some firms struggle to customize and implement our...

Tom Tsaris, APA Embracing change is paying off for Tom Tsaris. By implementing PensionPro for his two businesses, Tsaris has saved more than $130k a year in personnel costs. “That doesn’t account for the dollar value on time savings and efficiencies, which is easily...

Katrina Mood, ERPA, QPA, QKA & Mike Zahariades, APR One simple sales tactic has led Retirement Plan Administrators (RPA) to impressive growth: follow up. “It’s just something TPA firms traditionally haven’t been good at,” said Katrina Moody, founding partner at...

At PensionPro, the first thing that we ask a potential customer is, “What is your business model?” Is your firm more functionalized where many staff members participate in the execution of your services, or is there one administrator assigned a book of plans who takes...

Jordan Cross, QKA With a background in baseball analytics at a premiere sports agency, Jordan Cross brought a command of statistical analysis to his father’s TPA firm. But his knowledge of the pension industry both began and ended there. “It took me two years to speak...

Ben Henry & Dalton Deluca QRPS has always made security a priority. The firm is one of PensionPro's heaviest users of secure file transfer, sending and receiving more than 9,000 files in 2016. The firm actively looks for ways to improve data sharing. "We have...